My professional career started while I was attending college back in Barcelona. From 2004 through 2015, I held jobs at several companies as a salaried worker. These positions were related to the world of communication. I got the chance to use foreign languages, which would sometimes lead to translation, editing and interpreting works.
Because of my knowledge of German and English, Deutsche Bank hired me temporarily as a customer service representative in the summer of 2004. My mission was to communicate with customers and assist them with financial transactions. I got to contribute to the translation of a Spanish and Catalan glossary of banking terms into English and German for internal use.
My next gig took place between 2005 and 2008. SITEL employed me as a technical support representative: first for Endesa (2005), then for LG Electronics (2006-2008). My role was to help end-users solve technical issues in several languages (Catalan, Spanish, English and German). I consistently met quality parameters, which resulted in receiving bonuses.
In 2009, I started working for Banco Sabadell. There, I handled internal and external communication (customer experience, marketing and sales) in English, Catalan, Spanish, French, Galician and German. That included developing an award-winning customer service on social networks that helped to increase customer loyalty and attract new prospects for one of Catalonia’s and Spain’s top banks. I also assisted with the chat service, through which I added significant profits.
Most of this text used to be available on the work section of this website, which I reorganized recently to reflect prominently the present moment. Still, I’m grateful to the past experiences: I wouldn’t be here without them. In addition, I didn’t want to delete this information from my website, even though it also lives on my LinkedIn.
In 2011, I got my first taste of self-employment by creating and managing the brand BPM Traducciones. Due to my commitments to my salaried jobs, I wasn’t able to devote myself completely to it. Nonetheless, it provided me with great knowledge and practice.
When I was salaried, I had a steady paycheck every month. Years later, I’m based in Chicago, where I’m a freelance worker doing what I love the most.